Refund Policy

Last Updated: 13-10-2025

Version: 1.0

This Refund Policy applies to purchases of subscriptions and paid services from Keshtay L.C. (Registration No: 7775148). All payments and refunds are processed by our third‑party payment processor, Stripe, and are subject to Stripe's terms and policies.

Registered address: 8206 Louisiana Blvd NE, Ste A #4253, Albuquerque, New Mexico 87113, USA.

1. Applicability by Tier

• Free / Trial tiers: No monetary refunds apply for free plans or free trials. If you believe a trial was activated in error, contact support@keshtay.com.
• Monthly paid tiers (e.g. "paid"): You may request a refund within 7 days of the initial purchase for eligible billing errors or service failures. Pro‑rata refunds for partial unused periods may be offered at our discretion and subject to Stripe processing.
• Enterprise / Custom agreements: Refunds are considered per the terms of the contract. Contact your account manager or support@keshtay.com.

2. Compliance with International Consumer Rights

Where local consumer protection laws (for example in the EU, UK, or other jurisdictions) provide broader rights than this policy, we will comply with those legal rights. Examples:

• EU/EEA/UK consumers may have statutory rights of withdrawal or other protections; however, where digital services are delivered immediately with consumer consent to begin performance, the statutory right of withdrawal may not apply. We will honor refunds where required by applicable law.
• Local taxes (VAT/GST) charged at purchase may be adjusted or refunded where required by law and as processed through Stripe and applicable tax authorities.

3. Overage Charges & Non‑Refundable Items

Overage charges, usage fees, setup fees, and third‑party costs are generally non‑refundable except in cases of demonstrable system error, unauthorized usage due to our breach, or billing mistakes. If a billing error is found, we will correct it and issue refunds or credits as appropriate.

4. Service Credits

In lieu of monetary refunds, we may at our discretion issue service credits for outages, degraded service, or billing adjustments. Service credits will be applied to future billing and are subject to the same tier and contract rules.

5. How to Request a Refund

1. Contact support@keshtay.com or submit a request through the support portal with your account details, purchase date, and reason.
2. We will review requests and may ask for supporting information.
3. If approved, refunds are processed via Stripe to the original payment method. Stripe and the card issuer may take additional time to post the refund to your account.

6. Timing

After approval, refunds are submitted to Stripe within 5 business days. Depending on your bank or card issuer, the refunded amount may take 5–14 business days (or longer for some international banks) to appear on your statement.

7. Stripe & Third‑Party Processing

All refunds are executed through Stripe and are therefore subject to Stripe's operational procedures and timelines. We do not control Stripe's processing times or the policies of your card issuer. For questions specifically about refund posting or Stripe's handling, refer to Stripe's support documentation or contact Stripe directly.

8. Disputes

If you disagree with a refund decision, you may appeal within 30 days by contacting support@keshtay.com and providing additional documentation. For payment disputes (chargebacks), Stripe and your card issuer will handle dispute resolution according to their processes; we will cooperate with those investigations.

9. Records & Taxes

Refunds and adjustments are recorded for accounting and tax purposes. Where required by law, we will retain records of transactions and refunds (including invoices) for the legally mandated retention period.

10. Changes to This Policy

We may update this policy to reflect legal requirements or changes to our payment processor's terms. Material changes will be communicated via email or posted on our site. Continued use after changes constitutes acceptance of the updated policy.

11. Contact

For refund requests or questions:

Email: support@keshtay.com

Company: Keshtay L.C. — Registration No: 7775148

Address: 8206 Louisiana Blvd NE, Ste A #4253, Albuquerque, New Mexico 87113, USA

This Refund Policy is governed by applicable consumer protection laws in your jurisdiction and by the payment processing terms of Stripe. Keshtay L.C. reserves the right to refuse requests that are fraudulent or outside the scope of this policy.